HOW TO ORDER ONLINE
You can easily order items from our web site by viewing our products and adding them to your online order using our secure server. You may also order by mail, phone or fax:
By Mail: You may add items and calculate your order online and then print the final summary page (without submitting the actual order). Mail your order with a check in the total amount to: NovelKeys, 25 River Ave, Providence, RI 02908.
By Phone: 1-800-668-9307 - Mon.-Sat. 8:00AM-6:00PM EST - Our voicemail system will also receive orders during normal business hours, after hours and on weekends.
By Fax: You may fax the final printed summary page of your online order with credit card information to our fax number: 401-331-4410
THE NOVELKEYS GUARANTEE
We strive to produce the highest quality products for our customers and stand behind every piece we produce. If for any reason, you are dissatisfied with your purchase, please return it in the original packaging with the packing slip and reason for return within thirty (30) days for a refund, replacement or exchange. Please ship the product(s) securely wrapped, insured and postage paid to:
25 River Ave.
Providence, RI 02908
UPS is our preferred carrier and insures packages up to $100.00. If your purchase is more than $100.00, you should consider insurance. You can obtain this information by visiting the UPS web site.
NovelKeys is committed to your personal security and privacy. Any information collected at NovelKeys is used for the express purpose of conducting business with our customers. We do not rent and sell to or exchange and share information with any other parties. We do not send unsolicited emails.
Most orders are shipped within 3 business days after receipt. If there is a delay or backorder we will notify you with the expected delivery date. If you have a specific deadline or delayed shipping date please let us know. Due to the individual attention given to each piece, please order early for holidays and other special occasions or events.
We ship UPS, US Mail and FedEx Ground with a normal delivery time of 5-7 business days. For faster delivery we can ship your order 3-day for an additional $5.00, 2-day for an additional $7.00, or overnight for an additional $13.95 charge. In order to take advantage of these delivery times, your order must be placed before noon Eastern Standard Time. Our online order form will show the ordering options.
Please call for shipping charges when:
Large orders require additional or oversize boxes.
Orders are being shipped outside the 48 contiguous states.
Orders shipped within RI add 7.00% tax.
Special Delivery charges: Add $5.00 for 3 days, $7.00 for 2 days, $13.95 for overnight to each individual address.
Please contact us with any questions. Happy ordering!